Effective Date: May 01, 2025.

At eMaketa, we are committed to providing high-quality service through our trusted local marketers. Please read our refund and cancellation terms carefully before placing an order.

1. Order Cancellations

• Users may cancel an order within the cancellation time frame as defined by the eMaketa application.

• If an order is cancelled during this allowed period, the user will receive a full refund of the order amount minus the applicable service fees.

• Service fees are non-refundable under any circumstances, as they cover operational and platform usage costs.

2. Non-Refundable Purchases

• Once an order has been processed and goods have been purchased by a marketer on your behalf, the transaction is considered final.

• Refunds or exchanges for purchased items are not permitted.

• Users are encouraged to trust the purchasing expertise of our trained marketers, who are selected for their experience and market knowledge to ensure the best possible selections.

3. Exceptional Cases

• In rare cases where an item is unavailable or substituted, our support team will notify you immediately and provide alternatives.

• Any refund issued due to exceptional circumstances will be processed at the discretion of eMaketa management.

4. Processing Refunds

• Refunds (where applicable) are credited back to the original payment method within 0–3 business days, depending on your bank or payment provider.

5. Contact Us

For questions or support regarding cancellations or refunds, please contact: Support@emaketa.com