Frequently Asked Questions (FAQs)

Users create market lists or input their desired meals and budgets through the eMaketa™ mobile app. Local marketers then fulfill these requests by purchasing the items and delivering them to the users.

 

Users create market lists or input their desired meals and budgets through the eMaketa™ mobile app. Local marketers then fulfill these requests by purchasing the items and delivering them to the users.

 

You can buy a wide range of products from local markets, including fresh vegetables, fruits, spices, meats, and local delicacies. Our marketers ensure the best quality products are sourced for you.

Marketers are local individuals who are knowledgeable about the markets and can efficiently purchase the items on your list, ensuring quality and timely delivery.

Delivery times may vary depending on your location and the specific market. Typically, marketers aim to complete and deliver your order within a few hours of placing it.

Yes, eMaketa™ provides real-time tracking of your order through the mobile app, so you can monitor the status of your purchase from market to delivery.

Our marketers are trained to select only the freshest and highest-quality items from the markets. Additionally, we have a quality assurance process in place to address any concerns promptly.

eMaketa™ charges a small service fee for the convenience and efficiency provided by our platform. This fee is transparently displayed during the checkout process.

If an item is unavailable, our marketers will contact you to suggest alternatives or provide updates. You can choose to accept the substitute or get a refund for that item.

Yes, eMaketa™ allows you to add special instructions or preferences for each item on your shopping list, ensuring your order meets your specific needs.

eMaketa™ carefully vets all marketers before they join the platform. They undergo background checks and training to ensure they can provide a reliable and professional service.

Yes, you can schedule your orders in advance through the eMaketa™ app, allowing you to plan your shopping according to your convenience.

You can create a shopping list by either manually adding items or inputting your desired meals and budgets through the Emaketa mobile app. The app guides you through the process, making it simple and intuitive.

Yes, eMaketa™ allows you to set a budget for your shopping. Our marketers will then ensure they purchase items that fit within your specified budget while maintaining quality.

eMaketa™ is currently expanding its services across various regions in Africa. Check our app or website to see if we are available in your area.

Payments can be made directly through the eMaketa™ mobile app using various secure payment methods, including credit/debit cards and Mobile Money options such as MTN and Orange.

Yes, eMaketa™ plans to expand its services to include “shoppers” who can purchase items from supermarkets and malls, providing even more convenience to our users.

You can contact our customer support team through the eMaketa™ mobile app or our website. We are always here to assist you with any queries or feedback you may have.

If you are not satisfied with the items delivered, you can contact eMaketa’s customer support. We have a customer satisfaction guarantee and will address any issues promptly, including replacements or refunds.

Yes, eMaketa™ offers a referral program where you can earn rewards by inviting friends and family to use our platform. Details of the referral program can be found in the app or on our website.